Who this is for
Owner of a WooCommerce store whose update left more than one thing broken: checkout, shipping, payment confirmations or product choices.
You fixed one fault and another appeared, orders are still affected, and you need the whole buying journey working rather than another single repair.
The result
The agreed test-order checklist passes end to end on a copy of your store, with every fault found along the way fixed or explained in writing, and you receive the changes with steps to apply and undo them.
What is included
- One WooCommerce store and its staging copy, with a checklist of the buying journeys you agree
- A first diagnosis that finds which faults are present and which of the component jobs apply
- Work through those faults on the copy, in dependency order, re-running the whole checklist after each
- A written handover for your site holder, with the changes, evidence and steps to undo them
You receive
- The agreed checklist with a before and after result for every journey
- Each fix as a patch or a list of settings, with a note naming its cause
- A summary of faults found, fixed and left open, with the reason for each open one
- Steps to apply the changes to the live store and to put the old state back
What is not included
- Deploying to your live store or changing your hosting, payment account or keys
- Redesign, speed work, new features or new payment methods
- Repairing historic orders and customer records, refunds or disputes
- A hacked site, which needs a security clean-up first
- Ongoing monitoring, which is the standing checkout-testing service
What we need from you first
- What the update was and when, and what stopped working afterwards
- The journeys that must work: payment methods, shipping destinations, coupons, account types
- What has already been tried or changed since the update
- WooCommerce, WordPress, PHP, theme and payment plugin versions, if you know them
- Whether a backup from before the update exists
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- Every journey on the agreed checklist passes on the copy: test order total, status, shipping method, order email and declined-payment behaviour
- No new fatal-error entries appear in the logs during the final full run
- Each fault found is either fixed with a note naming its cause or listed as open with a reason
- Your site holder can follow the apply and undo steps on a second copy
You accept each journey, or send it back with comments, and then you accept the recovered store. Live deployment and a real-order check under your own account are separate steps you take.
When we would stop or decline
- There are signs of a compromise, such as unknown admin users or altered payment forms
- The faults only appear with live payments and cannot be reproduced in test mode
- The store depends on a plugin we cannot test on the copy because its licence or account is not available
- The diagnosis shows the store needs a rebuild rather than a recovery, so we stop and re-scope
Questions
How is this different from fixing one checkout fault?
A single fix repairs one path. This project agrees a checklist of every path that must work and keeps going until the whole checklist passes.
Will you work on my live store?
No. We work on a staging copy in test mode, and your site holder applies the fixes to live.
What if the site is completely down?
Then the critical-error job comes first, so there is a working copy to test on. It is part of this project if it applies.
Price and terms
From £1,750 · untested offer price. The payment schedule is set in the written proposal. Nothing is charged until you have agreed it.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.