Who this is for
Owner of a Shopify store whose abandoned checkout reminder emails never arrive, arrive late or reach only some shoppers.
You expected recovery emails after shoppers left checkout, but the abandoned checkout list shows no emails sent or no recoveries.
The result
Three agreed test checkouts you run with your own address, each stopping before payment, give the result the settings should produce, an email with a working recovery link or none, and the settings behind each result are written down.
What is included
- The abandoned checkout automation settings: switched on, who it sends to, how long after abandonment
- The reasons no email is sent and which apply to your checkouts
- Three test scenarios you run with your own email address, each stopping before payment and compared with the expected result
- Corrected notification template text if the email itself is broken or missing the recovery link
You receive
- The test table: scenario, what you did, what arrived and when, expected result
- The settings to apply, field by field, and why
- Corrected template text if the template needs a change, ready to paste
- A note on whether any missing email is a store setting or a mail delivery problem
What is not included
- Email authentication or spam placement, which is a separate job
- A test of a completed purchase: it needs a real order or Shopify's payment test mode, which stops customers placing live orders while it is on, so the fixed job relies on Shopify's published rule for that case
- Writing marketing campaigns or discount offers
- Consent, privacy or legal advice about marketing emails
- Point-of-sale or third-party channel checkouts, which are not recovered by this feature
- Business-to-business store activation, which Shopify Support controls
What we need from you first
- A screenshot of the abandoned checkouts list with customer details removed
- The automation settings you see for recipients and delay
- Which sales channels most checkouts come from
- Whether your own test checkout produced anything and when
- Whether other store emails, such as order confirmations, reach you
Never send passwords, keys, customer records or confidential code in the first enquiry. Secure handover is agreed after scoping.
How we check it is done
- An eligible test checkout with your own email address produces one reminder after the configured delay, and its link opens that checkout
- A test checkout with only a phone number produces no reminder, matching the documented exception
- A test checkout to an address you do not ship to produces no reminder, matching the documented exception
- The written settings match what the admin shows after you apply them
You review the test table and sign off before payment. Applying the settings and running the re-test are steps you take under your own account.
When we would stop or decline
- The test emails are sent but land in spam; this job does not fix mail authentication
- Your store is a business-to-business store and the feature has not been activated by Shopify Support
- Most abandoned checkouts come from channels that are not recovered by this feature
- You want the offer or consent wording designed, which is a separate piece of work
Questions
Do you need my Shopify login?
No. You run three test checkouts, each stopping before payment, and apply the settings; we interpret the results.
Do you test a completed purchase?
No. Shopify's payment test mode stops customers placing live orders while it is on, and a real order placed and refunded may carry fees from your payment processor. So the fixed job tests the three cases that stop before payment and relies on Shopify's published rule for completed purchases.
What if the test email lands in spam?
Then the store setting is working and the fault is mail delivery. We say so, and email authentication is a separate job.
Can you tell me who I am allowed to email?
No. That is a legal and consent question for you or your adviser. We only make the store do what you decide.
Price and terms
£165 · untested offer price. After the agreed checks pass and you sign off; no payment before sign-off.
This is a new service with no published client results. The price is a starting point we have not yet tested with buyers. Nothing is ordered or charged by the enquiry. The full specification is on the Synthetic Industry catalogue.